Everything you need to run PansariPoint.

101.1 Founder Office Responsibilities

• Founder will approve the company's long-term vision.
• Founder will approve company expansion strategy.
• Founder will approve new country expansion.
• Founder will approve franchise master rights.
• Founder will approve major investment.
• Founder will approve brand partnership.
• Founder will approve new factory setup.
• Founder will approve large supplier contracts.
• Founder will approve major marketing campaigns.
• Founder will review monthly business performance.
• Founder will review customer satisfaction.
• Founder will review franchise performance.
• Founder will review product quality.
• Founder will review audit report.
• Founder will ensure brand mission is followed.

102.1 CEO Role

• CEO will run daily company operations.
• CEO will convert founder vision into action.
• CEO will control all department heads.
• CEO will prepare annual business plan.
• CEO will prepare monthly target.
• CEO will ensure shops meet sales target.
• CEO will ensure website and app sales grow.
• CEO will ensure customer complaints reduce.
• CEO will ensure franchise system works properly.
• CEO will ensure all departments submit reports.
• CEO will approve department budgets.
• CEO will approve hiring of senior staff.
• CEO will lead weekly management meeting.
• CEO will report to founder monthly.
• CEO will take corrective action where needed.

103.1 Operations Role

• Operations Head will control all retail shops.
• Operations Head will control shop opening and closing system.
• Operations Head will check daily sales.
• Operations Head will check staff attendance.
• Operations Head will check customer complaints.
• Operations Head will check stock shortage.
• Operations Head will check delivery delays.
• Operations Head will check cleanliness.
• Operations Head will check shop display.
• Operations Head will check franchise stores.
• Operations Head will submit weekly report to CEO.
• Operations Head will visit shops regularly.
• Operations Head will check CCTV when needed.
• Operations Head will coordinate with warehouse.
• Operations Head will coordinate with marketing team.

104.1 Shop Manager Daily Duties

• Shop Manager must arrive before opening time.
• Shop Manager must check shop cleanliness.
• Shop Manager must check product display.
• Shop Manager must check staff grooming.
• Shop Manager must check cash float.
• Shop Manager must check POS system.
• Shop Manager must check online orders.
• Shop Manager must check delivery orders.
• Shop Manager must check low-stock items.
• Shop Manager must check expiry items.
• Shop Manager must check customer complaints.
• Shop Manager must assign duties to staff.
• Shop Manager must check daily sales target.
• Shop Manager must submit daily report.
• Shop Manager must close shop properly.

104.2 Shop Manager Weekly Duties

• Prepare weekly stock report.
• Prepare weekly staff performance report.
• Prepare weekly customer feedback report.
• Prepare weekly fast-moving product report.
• Prepare weekly slow-moving product report.
• Prepare weekly damage report.
• Prepare weekly expiry report.
• Prepare weekly cleaning checklist.
• Prepare weekly competitor price check.
• Prepare weekly improvement plan.

105.1 Customer Handling

• Greet every customer politely.
• Ask customer what they need.
• Guide customer to product.
• Explain product quality.
• Suggest related products.
• Never force customer to buy.
• Never misguide customer.
• Give correct weight.
• Give correct price.
• Give proper bill.
• Pack product properly.
• Thank customer.
• Request customer to visit again.
• Ask customer to follow social media.
• Ask customer to use website/app.

105.2 Sales Staff Discipline

• Staff must wear uniform.
• Staff must keep personal hygiene.
• Staff must not use mobile during customer service.
• Staff must not sit idle when customers are inside.
• Staff must keep shelves clean.
• Staff must refill display.
• Staff must report damaged stock.
• Staff must report customer complaints.
• Staff must not give unauthorized discount.
• Staff must not take cash personally.

106.1 Billing Rules

• Every sale must be billed.
• Cashier must confirm product price.
• Cashier must confirm quantity.
• Cashier must confirm discount if any.
• Cashier must collect payment.
• Cashier must issue receipt.
• Cashier must return correct balance.
• Cashier must record card payment.
• Cashier must record online payment.
• Cashier must record cash payment.
• Cashier must not cancel bill without manager approval.
• Cashier must not open cash drawer unnecessarily.
• Cashier must not mix personal cash with shop cash.
• Cashier must submit end-of-day cash report.
• Cashier must report any mismatch immediately.

107.1 Product Purchase System

• Department identifies product requirement.
• Stock level is checked.
• Sales trend is reviewed.
• Purchase request is prepared.
• Supplier quotation is collected.
• At least three quotations should be compared where possible.
• Product sample is requested.
• Quality team checks sample.
• Price is negotiated.
• Payment terms are negotiated.
• Delivery time is confirmed.
• Purchase order is prepared.
• Purchase order is approved.
• Supplier delivers goods.
• Warehouse receives and checks goods.

107.2 Supplier Rating System

• Product quality.
• Price competitiveness.
• Delivery time.
• Packaging quality.
• Complaint level.
• Return cooperation.
• Documentation.
• Consistency.
• Payment flexibility.
• Long-term partnership value.
• Grade A — Excellent supplier.
• Grade B — Good supplier.
• Grade C — Needs improvement.
• Grade D — Stop or replace supplier.

108.1 Stock Receiving

• Security records incoming vehicle.
• Warehouse staff receives delivery note.
• Goods are unloaded carefully.
• Goods are counted.
• Goods are checked against purchase order.
• Goods are inspected by quality team.
• Accepted goods are entered into system.
• Rejected goods are separated.
• Damaged goods are photographed.
• Supplier is informed about rejection.
• Goods are stored in correct area.

108.2 Stock Issue to Shops

• Shop sends stock request.
• Warehouse checks availability.
• Warehouse prepares picking list.
• Staff picks items.
• Quality check is done before dispatch.
• Goods are packed for shop transfer.
• Transfer note is created.
• Driver collects goods.
• Shop receives goods.
• Shop confirms quantity.
• System updates stock transfer.
• Any shortage is reported within same day.

109.1 Minimum Stock Level

• Every product must have minimum stock level.
• Fast-moving items must have higher stock level.
• Slow-moving items must have lower stock level.
• Seasonal products must be planned before festival.
• Ramadan stock must be planned early.
• Eid stock must be planned early.
• Diwali stock must be planned early.
• Wedding season stock must be planned early.

109.2 Stock Count

• Daily count for high-value items.
• Weekly count for fast-moving items.
• Monthly count for all items.
• Surprise stock audit anytime.
• Difference must be investigated.
• Stock adjustment needs approval.
• Repeated shortage needs inquiry.
• Theft suspicion must be reported.
• Wastage must be recorded.
• Expiry loss must be reported.

110.1 Incoming Product Check

• Check product appearance.
• Check smell.
• Check taste where suitable.
• Check moisture.
• Check foreign matter.
• Check insects.
• Check packaging.
• Check seal.
• Check expiry.
• Check batch number.
• Check supplier document.
• Check country of origin.
• Check label language.
• Check storage requirement.
• Approve or reject.

110.2 Shop Quality Check

• Check open products.
• Check display products.
• Check weighing area.
• Check loose product containers.
• Check cleaning of scoops.
• Check staff hygiene.
• Check product cover.
• Check product expiry.
• Check smell mixing.
• Check pest signs.
• Check AC and ventilation.
• Check customer complaints.
• Check return products.
• Check damaged products.
• Submit quality report.

111.1 Masala Grinding

• Raw spice must be approved.
• Machine must be cleaned.
• Batch number must be created.
• Raw material weight must be recorded.
• Grinding must be done as per standard.
• Powder must be checked for texture.
• Powder must be checked for aroma.
• Powder must be packed quickly.
• Product must be sealed.
• Label must be applied.
• Finished product must be stored properly.
• Sample must be kept for record.
• Batch sheet must be signed.

111.2 Masala Blending

• Recipe must be approved by management.
• Recipe must remain confidential.
• Ingredients must be measured accurately.
• Mixing machine must be cleaned.
• Mixing time must follow standard.
• Sample must be checked.
• Taste/aroma must be approved.
• Product must be packed.
• Batch number must be printed.
• Quality team must approve final batch.

112.1 Packaging Material

• Packaging material must be food-grade.
• Packaging must protect freshness.
• Packaging must be moisture-resistant where needed.
• Packaging must be attractive.
• Packaging must show correct product information.
• Packaging must have barcode.
• Packaging must have batch number.
• Packaging must have MFG and expiry date.
• Packaging must be sealed properly.
• Packaging material must be stored clean.

112.2 Packing Process

• Check product before packing.
• Check weight.
• Fill product.
• Seal pack.
• Check seal.
• Apply label.
• Print batch details.
• Pack into carton.
• Record quantity.
• Move to finished goods area.
• Update system.

113.1 Rider Rules

• Rider must wear clean uniform.
• Rider must carry delivery bag.
• Rider must handle food products carefully.
• Rider must not delay order.
• Rider must call customer politely.
• Rider must confirm address.
• Rider must collect payment if COD.
• Rider must update delivery status.
• Rider must not argue with customer.
• Rider must report failed delivery.
• Rider must return undelivered items safely.

113.2 Delivery Time Standards

• Same area delivery target: 1–3 hours.
• Same-day delivery target: same business day.
• Next-day delivery for far areas.
• Urgent delivery may have premium charge.
• Delay must be communicated to customer.

114.1 Product Upload SOP

• Product title must be clear.
• Product photo must be clean.
• Product price must be correct.
• Product weight must be correct.
• Product description must be simple.
• Product origin must be mentioned if useful.
• Storage instruction must be added.
• Allergy information must be added where needed.
• Stock availability must be accurate.
• Product category must be correct.
• SEO keywords must be added.
• Product must be reviewed before publishing.

114.2 Website Order Management

• Check new orders every 15 minutes.
• Confirm payment.
• Confirm stock.
• Assign order to warehouse/shop.
• Print invoice.
• Print picking list.
• Pack order.
• Update customer.
• Dispatch order.
• Close order after delivery.

• App must show updated products.
• App must show correct prices.
• App must show offers.
• App must support repeat orders.
• App must allow return request.
• App must allow complaint submission.
• App must allow loyalty points.
• App must allow push notifications.
• App must show delivery status.
• App must have WhatsApp support button.
• App must be tested weekly.
• App errors must be reported immediately.
• Customer reviews must be monitored.

116.1 WhatsApp Sales Flow

• Customer sends message.
• Auto greeting is sent.
• Customer requirement is understood.
• Product options are shared.
• Price is confirmed.
• Delivery location is collected.
• Payment method is confirmed.
• Order is entered into system.
• Customer receives order confirmation.
• Order is packed and delivered.
• Customer receives delivery confirmation.
• Feedback is requested.

116.2 WhatsApp Response Standard

• Response within 5 minutes during business hours.
• Use polite language.
• Use simple product details.
• Send product images if needed.
• Never ignore customer.
• If stock not available, suggest alternative.
• If complaint, apologize first.
• Escalate serious complaint to manager.

117.1 Monthly Marketing Plan

• Prepare monthly content calendar.
• Prepare product promotion plan.
• Prepare festival campaign.
• Prepare offers.
• Prepare influencer list.
• Prepare video shoot schedule.
• Prepare ad budget.
• Prepare WhatsApp campaign.
• Prepare email campaign.
• Prepare shop promotion.
• Prepare franchise promotion.
• Submit plan to CEO/founder.

117.2 Social Media SOP

• Post daily content.
• Reply to comments.
• Reply to messages.
• Monitor reviews.
• Share customer testimonials.
• Share recipe videos.
• Share product education.
• Share behind-the-scenes quality.
• Share delivery service.
• Share shop offers.
• Track engagement.
• Submit weekly report.

• No one can use PansariPoint logo without approval.
• Franchisee must use approved logo only.
• Packaging must follow brand design.
• Staff uniform must follow brand design.
• Shop signage must follow brand design.
• Social media posts must follow brand tone.
• Wrong spelling of brand is not allowed.
• Duplicate brand use must be reported.
• Trademark misuse must be legally handled.
• Brand reputation must be monitored online.
• Negative reviews must be handled quickly.

119.1 Training Modules

• Brand introduction.
• Founder vision.
• Product knowledge.
• Food safety.
• Shop operations.
• Customer service.
• POS system.
• Inventory system.
• Pricing system.
• Marketing system.
• Delivery system.
• Complaint handling.
• Hygiene rules.
• Staff management.
• Financial reporting.
• Audit system.
• Franchise obligations.
• Brand protection.
• Emergency handling.
• Growth strategy.

119.2 Franchise Opening Support

• Location approval.
• Shop layout support.
• Interior design guideline.
• Initial stock list.
• Staff training.
• POS installation.
• Marketing launch kit.
• Opening event planning.
• First-month supervision.
• Performance review.

• Franchise shop will be audited monthly.
• Surprise audit can happen anytime.
• Auditor will check cleanliness.
• Auditor will check product quality.
• Auditor will check stock.
• Auditor will check expiry.
• Auditor will check billing.
• Auditor will check staff behavior.
• Auditor will check brand display.
• Auditor will check price compliance.
• Auditor will check customer complaints.
• Auditor will give audit score.
• Below 80% score needs correction.
• Repeated failure may cause penalty.
• Serious violation may cause termination.

121.1 Expense Approval

• Small expense approved by department head.
• Medium expense approved by CEO.
• Large expense approved by founder/board.
• Every expense must have receipt.
• No personal expense in company account.
• Cash expense must be recorded same day.
• Supplier payment must match invoice.
• Advance payment requires approval.
• Credit purchase must be recorded.
• Monthly expense report required.

121.2 Profit & Loss Review

• Monthly sales report.
• Monthly cost of goods report.
• Monthly gross profit report.
• Monthly salary cost.
• Monthly rent cost.
• Monthly delivery cost.
• Monthly marketing cost.
• Monthly wastage loss.
• Monthly net profit/loss.
• Action plan for loss-making shops.

122.1 Staff File

• Passport copy.
• Emirates ID copy.
• Visa copy.
• Labor contract.
• Offer letter.
• Job description.
• Salary details.
• Emergency contact.
• Training record.
• Warning letters if any.
• Performance review.
• Leave record.
• Attendance record.

122.2 Attendance SOP

• Staff must check in on time.
• Late arrival must be recorded.
• Repeated late arrival needs warning.
• Absence must be approved.
• Emergency absence must be reported.
• Overtime must be approved.
• Attendance report must be reviewed monthly.

123.1 New Staff Training

• Company introduction.
• Brand values.
• Product categories.
• Customer service.
• Hygiene rules.
• POS training.
• Inventory basics.
• Shop display.
• Complaint handling.
• Return policy.
• Uniform rules.
• Safety rules.
• Daily reporting.
• Test after training.
• Manager approval before independent duty.

123.2 Continuous Training

• Weekly product knowledge session.
• Monthly customer service training.
• Monthly hygiene training.
• Quarterly sales training.
• Quarterly safety training.
• Quarterly franchise training update.
• Annual leadership training.

124.1 In-Store Experience

• Shop must smell fresh and clean.
• Products must be easy to find.
• Prices must be visible.
• Staff must guide customers.
• Waiting time must be low.
• Billing must be fast.
• Packing must be neat.
• Customer must receive receipt.
• Customer must be invited to join loyalty program.
• Customer must leave satisfied.

124.2 Online Experience

• Website must load fast.
• Product search must be easy.
• Photos must be clear.
• Checkout must be simple.
• Payment must be safe.
• Delivery timing must be visible.
• Customer must receive order updates.
• Return process must be simple.
• Support must be reachable.
• Feedback must be collected.

• Normal complaint handled by customer service.
• Product quality complaint handled by quality team.
• Delivery complaint handled by delivery manager.
• Staff behavior complaint handled by shop manager/HR.
• Payment complaint handled by finance.
• Website/app complaint handled by e-commerce team.
• Franchise complaint handled by franchise manager.
• Serious complaint goes to CEO.
• Legal complaint goes to legal advisor.
• Brand reputation complaint goes to founder/CEO.

126.1 Food Safety Emergency

• Stop sale of suspected product.
• Remove product from shelf.
• Inform quality head.
• Check batch number.
• Trace supplier.
• Trace shops where product was sent.
• Stop online sale.
• Collect samples.
• Inform management.
• Decide recall if needed.
• Inform customers if required.
• Record full incident.
• Correct root cause.

126.2 Fire / Safety Emergency

• Staff must know emergency exit.
• Fire extinguisher must be available.
• Emergency numbers must be displayed.
• Staff must not panic.
• Customers must be guided outside.
• Electricity must be switched off if safe.
• Call emergency service.
• Report to management.
• Prepare incident report.
• Review safety system after incident.

• Supplier Registration Form.
• Supplier Evaluation Form.
• Purchase Request Form.
• Purchase Order Form.
• Goods Receiving Note.
• Product Rejection Form.
• Quality Inspection Form.
• Warehouse Stock Transfer Form.
• Daily Shop Opening Checklist.
• Daily Shop Closing Checklist.
• Daily Sales Report.
• Cash Handover Form.
• Customer Complaint Form.
• Return Approval Form.
• Delivery Failure Form.
• Staff Attendance Form.
• Staff Warning Form.
• Training Completion Form.
• Franchise Inquiry Form.
• Franchise Approval Form.
• Franchise Audit Form.
• Monthly Finance Report.
• Monthly Stock Report.
• Monthly Marketing Report.
• Monthly Management Review Report.

128.1 Shop Daily Report

• Shop name.
• Date.
• Opening time.
• Closing time.
• Manager name.
• Total sales.
• Cash sales.
• Card sales.
• Online sales.
• Delivery sales.
• Number of customers.
• Average bill value.
• Returns.
• Complaints.
• Damaged stock.
• Low stock items.
• Staff attendance.
• Cleaning completed: yes/no.
• CCTV checked: yes/no.
• Manager remarks.

• Review total sales.
• Review shop-wise performance.
• Review online sales.
• Review app performance.
• Review delivery performance.
• Review customer complaints.
• Review product quality.
• Review supplier issues.
• Review stock shortage.
• Review staff discipline.
• Review marketing results.
• Review franchise inquiries.
• Review finance position.
• Review pending tasks.
• Assign next-week action plan.

• Monthly revenue.
• Monthly profit/loss.
• Cash flow.
• Shop performance.
• Online performance.
• Product category performance.
• Best-selling products.
• Slow-moving products.
• Customer satisfaction score.
• Complaint trend.
• Quality control report.
• Supplier performance.
• Marketing ROI.
• Franchise progress.
• Expansion plan.
• Legal/compliance status.
• HR status.
• Technology status.
• Risk report.
• Founder decision points.

• Do not sell bad quality.
• Do not cheat in weight.
• Do not cheat in price.
• Do not ignore complaints.
• Do not delay delivery without update.
• Do not keep expired stock.
• Do not keep dirty shop.
• Do not hire without training.
• Do not open franchise without approval.
• Do not buy from unapproved supplier.
• Do not change brand design without approval.
• Do not give discount without approval.
• Do not hide cash shortage.
• Do not hide customer complaint.
• Do not hide quality issue.
• Do not hide supplier issue.
• Do not hide staff misconduct.
• Do not damage customer trust.
• Do not damage brand reputation.
• Do not forget company mission.

• Right Product
• Right Quality
• Right Price
• Right Packing
• Right Delivery
• Right Service
• Right Accountability

Brand Promise

• PansariPoint must become a brand where customers say: "This is the place I trust for my kitchen, my family, and my daily needs."

133.1 First 30 Days — Foundation Setup

• Confirm final company name: PansariPoint General Trading LLC.
• Confirm website name: PansariPoint.com.
• Confirm logo and brand colors.
• Confirm business activities for license.
• Start company registration process.
• Start trade name reservation.
• Start trademark application planning.
• Select legal consultant.
• Select accountant/auditor.
• Select food safety consultant if required.
• Prepare business plan.
• Prepare feasibility report.
• Prepare investor profile.
• Prepare SOP manual.
• Prepare franchise manual draft.
• Prepare HR policy.
• Prepare supplier policy.
• Prepare quality policy.
• Prepare warehouse policy.
• Prepare shop opening policy.

133.2 First 30 Days — Product Planning

• Prepare master product list.
• Divide products into categories.
• Select top 100 fast-moving products.
• Select top 50 premium products.
• Select top 50 dry fruit and nuts products.
• Select top 50 masala products.
• Select top 30 herbs products.
• Select top 30 daily kitchen products.
• Select top 20 festival products.
• Select top 20 wellness products.
• Prepare supplier search list.
• Request product samples.
• Compare price and quality.
• Prepare supplier approval sheet.
• Select first 10 core suppliers.

133.3 First 30 Days — Technology Planning

• Select POS system.
• Select inventory software.
• Select accounting software.
• Select website platform.
• Select app development method.
• Select WhatsApp Business system.
• Select delivery management system.
• Select barcode system.
• Select loyalty program system.
• Select reporting dashboard.

134.1 Office and Shop Setup

• Finalize first shop location.
• Finalize office/administration space.
• Finalize small warehouse space.
• Prepare shop design.
• Prepare shelf design.
• Prepare signage design.
• Prepare product display plan.
• Prepare lighting plan.
• Prepare CCTV plan.
• Prepare AC and ventilation plan.
• Prepare billing counter layout.
• Prepare storage area layout.
• Prepare staff area.
• Prepare customer flow map.
• Prepare cleaning area.

134.2 Team Hiring

• Hire shop manager.
• Hire cashier.
• Hire sales staff.
• Hire warehouse staff.
• Hire delivery coordinator.
• Hire procurement officer.
• Hire accountant.
• Hire marketing executive.
• Hire customer service agent.
• Hire quality control supervisor.
• Hire website/app coordinator.
• Hire driver/rider.
• Prepare staff contracts.
• Prepare staff training schedule.
• Prepare staff uniform.

134.3 Supplier and Stock Setup

• Approve first supplier list.
• Sign supplier agreements.
• Finalize first purchase order.
• Finalize packaging material.
• Finalize product labels.
• Create product codes.
• Create SKU numbers.
• Create barcode labels.
• Create price list.
• Create opening stock plan.
• Arrange stock delivery.
• Inspect received stock.
• Enter stock into system.
• Arrange products in warehouse.
• Prepare shop stock transfer.

135.1 Soft Launch

• Complete shop interior.
• Install POS system.
• Install inventory system.
• Install CCTV.
• Install internet connection.
• Install weighing machines.
• Install barcode scanners.
• Arrange product shelves.
• Display products category-wise.
• Add price tags.
• Test billing system.
• Test online order system.
• Test WhatsApp ordering.
• Test delivery process.
• Train all staff.

135.2 Soft Launch Testing

• Open shop for limited customers.
• Invite friends/family/community customers.
• Test customer service.
• Test billing speed.
• Test product display.
• Test product quality feedback.
• Test delivery timing.
• Test packaging quality.
• Test return process.
• Collect feedback.
• Correct mistakes.
• Improve display.
• Improve pricing where needed.
• Improve product list.
• Prepare grand opening.

135.3 Grand Opening

• Announce opening date.
• Prepare opening offer.
• Prepare social media campaign.
• Prepare WhatsApp campaign.
• Prepare flyer campaign.
• Invite local community.
• Invite food bloggers.
• Invite suppliers.
• Invite franchise prospects.
• Prepare opening video.
• Prepare founder message.
• Launch shop officially.
• Record customer response.
• Start daily reporting.
• Start weekly review.

136.1 Customer Entry Area

• Entrance must be clean.
• Entrance must show brand name clearly.
• Best offers must be visible near entrance.
• New arrival products must be visible.
• Premium products must be displayed attractively.
• Walking space must be clear.
• No cartons should block customer path.
• Welcome message should be displayed.
• Staff should greet customer.
• Entrance should smell fresh and clean.

136.2 Product Zoning

• Spices zone.
• Masala powder zone.
• Whole spices zone.
• Dry fruits zone.
• Nuts zone.
• Herbs zone.
• Wellness zone.
• Tea/coffee ingredients zone.
• Baking ingredients zone.
• Rice/flour/pulses zone.
• Premium gift pack zone.
• Festival products zone.
• Daily kitchen essentials zone.
• Organic products zone.
• Offers zone.

136.3 Billing Counter

• Billing counter must be neat.
• POS must work properly.
• Barcode scanner must work.
• Weighing scale must work.
• Cash drawer must be secure.
• Receipt printer must work.
• Small impulse products may be displayed.
• QR code payment should be available where possible.
• Loyalty registration should be offered.
• Customer feedback QR should be displayed.

137.1 Display Rules

• Products must be arranged category-wise.
• Fast-moving products must be easy to access.
• Premium products must be clean and attractive.
• Heavy products must be placed safely.
• Small packets must be front-facing.
• Price tags must be clear.
• Expiry date must be checked.
• Loose products must be covered.
• Scoops must be clean.
• No mixing of products.

137.2 Visual Display

• Use clean jars for display where allowed.
• Use transparent packaging where suitable.
• Use warm and natural lighting.
• Use category boards.
• Use product benefits cards.
• Use recipe suggestion cards.
• Use festival combo displays.
• Use premium dry fruit gift displays.
• Use "Fresh Today" labels carefully and honestly.
• Use "Best Seller" only for actual best sellers.

138.1 Catalogue Structure

• Product code.
• Product name.
• Category.
• Sub-category.
• Brand.
• Weight.
• Cost price.
• Selling price.
• Supplier name.
• Country of origin.
• Storage condition.
• Shelf life.
• Expiry date format.
• Barcode.
• Online product image.
• Short description.
• Long description.
• Allergy note.
• Quality grade.
• Status: active/inactive.

138.2 Product Approval Flow

• Product suggested by procurement/marketing/customer demand.
• Sample received.
• Quality team checks sample.
• Price comparison done.
• Competitor comparison done.
• Margin calculated.
• Packaging requirement checked.
• Legal/label requirement checked.
• Management approves product.
• Product code created.
• Product uploaded to system.
• Product added to shop display.
• Product added to website/app.
• Sales performance monitored.
• Product continued or removed.

139.1 Fast-Moving Daily Products

• Turmeric powder.
• Red chili powder.
• Coriander powder.
• Cumin seeds.
• Garam masala.
• Biryani masala.
• Chaat masala.
• Black pepper.
• Cardamom.
• Cinnamon.
• Cloves.
• Bay leaves.
• Mustard seeds.
• Fenugreek seeds.
• Fennel seeds.

139.2 Premium Dry Fruits

• Almonds.
• Cashews.
• Pistachios.
• Walnuts.
• Raisins.
• Dates.
• Figs.
• Apricots.
• Mixed nuts.
• Gift packs.

139.3 Herbs and Wellness

• Moringa.
• Ashwagandha, where legally permitted.
• Basil.
• Mint.
• Chamomile.
• Hibiscus.
• Ginger powder.
• Garlic powder.
• Herbal tea blends.
• Traditional wellness ingredients.

140.1 PansariPoint Own Brand

• Select products suitable for private label.
• Start with fast-moving masalas.
• Start with dry fruit packs.
• Start with premium spice packs.
• Design packaging.
• Approve label.
• Approve recipe.
• Approve supplier/raw material.
• Produce small batch first.
• Test with customers.
• Collect feedback.
• Improve quality.
• Launch officially.
• Promote as PansariPoint brand.
• Monitor repeat purchase.

140.2 Own Brand Product Lines

• PansariPoint Daily Masala.
• PansariPoint Premium Masala.
• PansariPoint Royal Dry Fruits.
• PansariPoint Herbal Collection.
• PansariPoint Kitchen Essentials.
• PansariPoint Festival Gift Packs.
• PansariPoint Organic Selection.
• PansariPoint Restaurant Pack.
• PansariPoint Family Pack.
• PansariPoint Value Pack.

141.1 Target B2B Customers

• Restaurants.
• Hotels.
• Catering companies.
• Cafeterias.
• Cloud kitchens.
• Grocery shops.
• Supermarkets.
• Sweet shops.
• Bakeries.
• Food manufacturers.
• Event companies.
• Corporate gift buyers.
• Schools and institutions.
• Labour camps.
• Community kitchens.

141.2 B2B Sales Process

• Identify potential B2B customer.
• Collect contact details.
• Call and introduce PansariPoint.
• Share company profile.
• Share product catalogue.
• Offer sample.
• Arrange meeting.
• Understand monthly requirement.
• Prepare quotation.
• Negotiate price.
• Finalize payment terms.
• Sign supply agreement.
• Start trial order.
• Review feedback.
• Convert to regular account.

141.3 B2B Account Management

• Assign account manager.
• Maintain customer file.
• Record monthly requirement.
• Track delivery schedule.
• Track payment status.
• Track complaints.
• Offer special pricing.
• Offer customized packing.
• Offer credit only after approval.
• Review account monthly.

142.1 Franchise Revenue Sources

• Franchise joining fee.
• Monthly royalty.
• Product supply margin.
• Marketing contribution.
• Training fee if applicable.
• Software fee if applicable.
• Renewal fee.
• Master franchise fee.
• Territory fee.
• Private label supply margin.

142.2 Franchisee Cost Heads

• Shop rent.
• Fit-out cost.
• Initial stock.
• Franchise fee.
• Staff salary.
• Utilities.
• POS/software.
• Marketing launch cost.
• Delivery setup.
• Working capital.

142.3 Franchise Break-Even Review

• Estimate daily sales.
• Estimate monthly sales.
• Estimate gross margin.
• Deduct rent.
• Deduct salary.
• Deduct utility.
• Deduct royalty.
• Deduct marketing cost.
• Deduct wastage.
• Calculate net profit.
• Calculate break-even sales.
• Review before approving franchise.

143.1 Monthly Campaign Types

• New month kitchen stock campaign.
• Weekend family cooking campaign.
• Dry fruit health campaign.
• Masala freshness campaign.
• Herbal wellness campaign.
• Festival gift campaign.
• Restaurant supply campaign.
• Franchise opportunity campaign.
• Online order campaign.
• WhatsApp delivery campaign.

143.2 Festival Campaigns

• Ramadan packs.
• Eid gift packs.
• Diwali dry fruit packs.
• Wedding season bulk packs.
• New year wellness packs.
• Back-to-school family kitchen packs.
• Winter herbal packs.
• Summer cooling herbs pack.
• Family monthly kitchen box.
• Corporate gift boxes.

144.1 Customer Membership

• Free basic membership.
• Silver membership for regular buyers.
• Gold membership for high-value buyers.
• Platinum membership for premium buyers.
• Family kitchen membership.
• Dry fruit club membership.
• Herbal wellness membership.
• Restaurant buyer membership.
• Franchise investor membership.
• Corporate gifting membership.

144.2 Membership Benefits

• Points on purchase.
• Birthday discount.
• Festival offer.
• Early access to new products.
• Monthly recipe guide.
• Free delivery above certain amount.
• Special dry fruit pricing.
• Bulk order discount.
• Loyalty cashback.
• Referral reward.

145.1 Subscription Box Types

• Monthly Masala Box.
• Monthly Dry Fruit Box.
• Monthly Kitchen Essentials Box.
• Monthly Herbal Wellness Box.
• Family Cooking Box.
• Premium Health Box.
• Festival Preparation Box.
• Restaurant Monthly Supply Box.

145.2 Subscription Flow

• Customer selects box.
• Customer selects monthly budget.
• Customer selects delivery date.
• System confirms subscription.
• Products are packed monthly.
• Delivery completed.
• Feedback collected.
• Customer can modify box.
• Customer can pause subscription.
• Customer can cancel subscription.

• Customer data must be protected.
• Customer mobile number must not be misused.
• Customer address must be confidential.
• Customer payment data must be secure.
• Marketing messages must be professional.
• Customer can opt out of messages.
• Staff must not share customer list.
• Franchisee must not misuse data.
• Online system must have privacy policy.
• Data access must be limited by role.

147.1 Google Review SOP

• Ask satisfied customers for Google review.
• Share QR code for review.
• Reply to positive reviews politely.
• Reply to negative reviews respectfully.
• Do not fight with customer online.
• Investigate negative review.
• Offer solution where possible.
• Report fake review if needed.
• Weekly review score must be checked.
• Target rating should remain above 4.5.

147.2 Social Media Reputation

• Monitor comments daily.
• Monitor direct messages daily.
• Monitor complaints daily.
• Monitor competitor mentions.
• Reply with respect.
• Avoid political/religious arguments.
• Avoid sensitive content.
• Keep brand family-friendly.
• Promote quality and trust.
• Escalate serious issue to management.

148.1 Business Risks

• Low-quality supplier risk.
• Food safety risk.
• Stock expiry risk.
• Cash theft risk.
• Staff misconduct risk.
• Franchise misuse risk.
• Delivery delay risk.
• Online payment risk.
• Reputation risk.
• Legal compliance risk.
• Rent increase risk.
• Competition risk.
• Product shortage risk.
• Import delay risk.
• Customer complaint risk.

148.2 Risk Control

• Use approved suppliers only.
• Keep quality inspection.
• Use FIFO system.
• Use CCTV.
• Use POS records.
• Use daily cash report.
• Use staff training.
• Use franchise audit.
• Use legal agreements.
• Use insurance where needed.
• Keep emergency stock.
• Keep backup suppliers.
• Keep customer communication strong.
• Keep compliance file updated.
• Review risk monthly.

• PansariPoint should consider insurance for:
• Shop property.
• Warehouse property.
• Stock.
• Fire.
• Theft.
• Public liability.
• Product liability.
• Delivery vehicles.
• Employee insurance as required.
• Business interruption.
• Factory equipment.
• Cyber/data risk if online business grows.

150.1 New Shop Approval

• Location study.
• Rent study.
• Competition study.
• Customer density study.
• Delivery coverage study.
• Investment calculation.
• Sales projection.
• Break-even projection.
• Staff requirement.
• Management approval.

150.2 New City / Country Approval

• Market research.
• Legal research.
• Food import rules.
• Franchise rules.
• Local partner check.
• Product demand study.
• Supply chain study.
• Investment requirement.
• Risk review.
• Founder/board approval.

• Respect every customer.
• Respect every staff member.
• Respect every culture.
• Respect every food tradition.
• Respect supplier partnership.
• Respect franchise relationship.
• Respect quality rules.
• Respect time.
• Respect money.
• Respect company property.
• Respect brand name.
• Respect customer trust.
• Respect founder vision.

152.1 Rewards

• Best sales staff of the month.
• Best shop manager of the month.
• Best customer service staff.
• Best clean shop award.
• Best franchise store award.
• Best quality control staff.
• Best delivery rider.
• Best warehouse staff.
• Best marketing idea.
• Best cost-saving idea.

152.2 Reward Types

• Certificate.
• Cash bonus.
• Gift voucher.
• Public appreciation.
• Promotion opportunity.
• Salary increment consideration.
• Extra leave.
• Family recognition event.
• Training opportunity.
• Leadership opportunity.

• Late attendance warning.
• Uniform violation warning.
• Customer complaint warning.
• Cleanliness violation warning.
• Product mishandling warning.
• Unauthorized discount penalty.
• Cash mismatch investigation.
• Stock shortage investigation.
• Misbehavior penalty.
• Food safety violation strict action.
• Theft termination.
• Fraud termination.
• Supplier commission termination.
• Brand damage termination.
• Legal action for serious misconduct.

• We are not selling only masala, herbs, dry fruits, and kitchen ingredients. We are selling trust. Every packet that goes from PansariPoint reaches a family kitchen. That family trusts us. Our duty is to protect that trust. Quality, honesty, cleanliness, and service are not optional. They are the foundation of PansariPoint.

• We promise fresh products.
• We promise honest weight.
• We promise fair price.
• We promise clean packing.
• We promise respectful service.
• We promise easy return for valid issues.
• We promise quick support.
• We promise quality checking.
• We promise continuous improvement.
• We promise to serve your family kitchen with honesty.

• First 90 days.
• Shop setup.
• Product display.
• Product catalogue.
• Private label.
• B2B sales.
• Franchise finance.
• Membership.
• Subscription boxes.
• Reputation.
• Risk management.
• Culture and rewards.

Next Section

• The next section should continue with: Section 4 — Complete Templates, Forms, Checklists, Franchise Manual, Shop Opening Manual, Daily/Weekly/Monthly Report Formats, and Staff Job Descriptions.

A. Spices / Masalas

• Powder Masala: 50g / 100g / 200g / 500g / 1kg.
• Whole Spices: 50g / 100g / 250g / 500g / 1kg.
• Premium Spices: 10g / 25g / 50g / 100g.
• Restaurant Bulk Masala: 1kg / 5kg / 10kg / 25kg.
• Saffron: 1g / 2g / 5g / 10g.
• Hing: 10g / 25g / 50g / 100g.

B. Nuts & Dry Fruits

• Almonds / Cashew / Pistachio / Walnuts / Raisins: 100g / 250g / 500g / 1kg.
• Dates: 250g / 500g / 1kg / 3kg / 5kg.
• Premium Gift Box: 500g / 1kg / 2kg / 3kg.
• Restaurant Bulk Dry Fruits: 5kg / 10kg / 25kg.

C. Herbs & Wellness

• Dry Herbs: 25g / 50g / 100g / 250g.
• Herbal Powder: 50g / 100g / 250g / 500g.
• Herbal Tea Mix: 50g / 100g / 250g.
• Wellness Mix: 100g / 250g / 500g.
• Premium Herbal Items: 25g / 50g / 100g.

D. Oils & Ghee

• Cooking Oil: 500ml / 1L / 2L / 5L.
• Premium Oil: 250ml / 500ml / 1L.
• Ghee: 250g / 500g / 1kg / 2kg / 5kg.
• Black Seed Oil: 100ml / 250ml / 500ml.
• Almond Oil: 100ml / 250ml / 500ml.

E. Pulses, Rice, Flour & Grains

• Dal / Pulses: 500g / 1kg / 2kg / 5kg.
• Rice: 1kg / 5kg / 10kg / 20kg / 25kg.
• Flour: 1kg / 2kg / 5kg / 10kg.
• Oats / Grains: 500g / 1kg / 2kg.
• Restaurant Bulk: 10kg / 25kg / 50kg.

• WS — Whole Spices.
• PS — Powder Spices.
• BM — Blended Masala.
• ND — Nuts & Dry Fruits.
• SD — Seeds.
• HB — Herbs.
• OL — Oils.
• GH — Ghee.
• PL — Pulses.
• RF — Rice & Flour.
• GR — Grains.
• SW — Sweeteners.
• BK — Baking.
• PC — Pickle & Chutney.
• TP — Tea Products.
• CF — Coffee.
• RM — Ready Mix.
• SN — Snacks.
• GP — Gift Packs.
• BP — Bulk Packs.
• PP — PansariPoint Private Label.
• KE — Kitchen Essentials.
• CL — Cleaning Items.
• BX — Subscription Box.

Example SKU Codes

• Cumin Seeds 100g — PP-WS-001-100G.
• Coriander Seeds 100g — PP-WS-003-100G.
• Black Pepper 100g — PP-WS-011-100G.
• Saffron 1g — PP-WS-030-1G.
• Turmeric Powder 100g — PP-PS-041-100G.
• Red Chili Powder 100g — PP-PS-042-100G.
• Garam Masala 100g — PP-PS-053-100G.
• Biryani Masala 100g — PP-BM-081-100G.
• Chicken Masala 100g — PP-BM-082-100G.
• Mandi Masala 100g — PP-BM-113-100G.
• Almonds 250g — PP-ND-121-250G.
• Cashew Nuts 500g — PP-ND-124-500G.
• Ajwa Dates 500g — PP-ND-141-500G.
• Mustard Oil 1L — PP-OL-201-1L.
• Black Seed Oil 250ml — PP-OL-210-250ML.
• Pure Ghee 500g — PP-GH-215-500G.

Sample Internal Barcodes

• Cumin Seeds 100g (PP-WS-001-100G) — 629010011001.
• Turmeric Powder 100g (PP-PS-041-100G) — 629020411001.
• Biryani Masala 100g (PP-BM-081-100G) — 629030811001.
• Almonds 250g (PP-ND-121-250G) — 629041212501.
• Mustard Oil 1L (PP-OL-201-1L) — 629072011001.

Category Number Codes

• 01 Whole Spices · 02 Powder Spices · 03 Blended Masala · 04 Nuts & Dry Fruits · 05 Seeds.
• 06 Herbs · 07 Oils · 08 Ghee · 09 Pulses · 10 Rice & Flour.
• 11 Sweeteners · 12 Pickles & Sauces · 13 Tea & Coffee · 14 Ready Mix · 15 Snacks.
• 16 Gift Packs · 17 Bulk Packs · 18 Private Label · 19 Kitchen Essentials · 20 Cleaning.

Pack Size Codes

• 1g=001, 5g=005, 10g=010, 25g=025, 50g=050, 100g=100, 200g=200, 250g=250, 500g=500.
• 1kg=1000, 2kg=2000, 5kg=5000, 10kg=10000, 25kg=25000.
• 100ml=101, 250ml=251, 500ml=501, 1L=1001, 2L=2001, 5L=5001.

• PP — PansariPoint.
• WS — Category code (Whole Spices).
• 001 — Product number.
• 080626 — Pack date (08 June 2026).
• B01 — Batch number of the day.

Front Label

• PansariPoint brand mark.
• Product Name (e.g. Cumin Seeds).
• Hindi name (जीरा) and Urdu name (زیرہ).
• Net Weight (e.g. 100g).
• Tagline: Fresh Quality | Clean Packed | Trusted Kitchen Ingredient.
• PansariPoint.com.

Back Label

• Product Name, Hindi name, Urdu name and Category.
• Ingredients and Net Weight.
• Batch No., MFG Date, EXP Date.
• Origin and Packed By: PansariPoint General Trading.
• Website: PansariPoint.com.
• Storage: Store in a cool, dry place. Keep airtight after opening.
• Customer Care: WhatsApp / Mobile / Email.
• Barcode block.

• Fresh Quality for Every Kitchen.
• Clean Packed, Carefully Selected.
• Traditional Taste, Modern Packing.
• From Nature to Your Kitchen.
• Good Quality. Good Rate. Good Service.
• Trusted Ingredients for Family Cooking.
• Pure Taste, Honest Price.
• Freshness You Can Trust.
• Your Daily Kitchen Partner.
• One Point for Every Kitchen Need.

Whole Spices

• EN: Carefully selected whole spices, clean packed to preserve natural aroma, freshness and traditional taste.
• HI: सावधानी से चुने गए साबुत मसाले, प्राकृतिक खुशबू, ताज़गी और पारंपरिक स्वाद बनाए रखने के लिए साफ पैक किए गए।
• UR: احتیاط سے منتخب کیے گئے ثابت مصالحے، قدرتی خوشبو، تازگی اور روایتی ذائقہ برقرار رکھنے کے لیے صاف پیک کیے گئے۔

Powder Spices

• EN: Freshly processed spice powder for daily cooking, rich aroma and authentic taste.
• HI: रोज़ाना खाना बनाने के लिए ताज़ा तैयार मसाला पाउडर, अच्छी खुशबू और असली स्वाद के साथ।
• UR: روزانہ کھانا پکانے کے لیے تازہ تیار مصالحہ پاؤڈر، بہترین خوشبو اور اصل ذائقے کے ساتھ۔

Blended Masala

• EN: A balanced masala blend created for authentic taste, rich aroma and easy cooking.
• HI: असली स्वाद, अच्छी खुशबू और आसान खाना बनाने के लिए संतुलित मसाला मिक्स।
• UR: اصلی ذائقے، بہترین خوشبو اور آسان پکانے کے لیے متوازن مصالحہ مکس۔

Nuts & Dry Fruits

• EN: Premium nuts and dry fruits selected for freshness, taste and healthy snacking.
• HI: ताज़गी, स्वाद और हेल्दी स्नैकिंग के लिए चुने गए प्रीमियम मेवे और ड्राई फ्रूट्स।
• UR: تازگی، ذائقے اور صحت مند اسنیکنگ کے لیے منتخب پریمیم میوہ جات۔

Herbs

• EN: Natural herbs selected for traditional use, wellness drinks, cooking and herbal blends.
• HI: पारंपरिक उपयोग, वेलनेस ड्रिंक, खाना बनाने और हर्बल मिक्स के लिए चुनी गई प्राकृतिक जड़ी बूटियां।
• UR: روایتی استعمال، صحت بخش مشروبات، کھانا پکانے اور ہربل مکس کے لیے منتخب قدرتی جڑی بوٹیاں۔

Oils & Ghee

• EN: Quality cooking oil and ghee suitable for family kitchens, traditional recipes and daily cooking.
• HI: फैमिली किचन, पारंपरिक रेसिपी और रोज़ाना खाना बनाने के लिए उपयुक्त क्वालिटी तेल और घी।
• UR: فیملی کچن، روایتی پکوانوں اور روزانہ کھانا پکانے کے لیے معیاری تیل اور گھی۔

Pulses & Lentils

• EN: Clean and quality pulses selected for everyday meals, protein-rich cooking and family nutrition.
• HI: रोज़ाना भोजन, प्रोटीन से भरपूर खाना और फैमिली न्यूट्रिशन के लिए चुनी गई साफ और क्वालिटी दालें।
• UR: روزانہ کھانوں، پروٹین سے بھرپور پکوانوں اور فیملی غذائیت کے لیے منتخب صاف اور معیاری دالیں۔

Whole Spices

• PansariPoint [Product Name] is carefully selected and clean packed to maintain natural aroma, freshness and authentic taste. Ideal for curries, rice, soups, pickles and traditional recipes.

Powder Spices

• PansariPoint [Product Name] brings rich color, aroma and taste to your daily cooking. Clean packed and suitable for home kitchens, restaurants and traditional recipes.

Nuts & Dry Fruits

• PansariPoint [Product Name] is selected for freshness, premium taste and healthy snacking. Perfect for daily use, desserts, gifting and family nutrition.

Herbs

• PansariPoint [Product Name] is a natural herb suitable for traditional use, herbal drinks, cooking and wellness routines. Store in an airtight container after opening.

Oils

• PansariPoint [Product Name] is suitable for daily cooking, traditional recipes and family kitchen use. Keep away from direct sunlight and store in a cool place.

Small Shelf Label

• Product name in English with Hindi and Urdu.
• Price line per pack size: 100g / 250g / 500g / 1kg — AED ___.

Large Shelf Label

• Header: PansariPoint Fresh Quality.
• Product name in English / Hindi / Urdu.
• Best For: usage line.
• Storage: instruction line.
• Available Sizes line.

Product Sticker (e.g. Cumin Seeds 100g)

• PansariPoint · Cumin Seeds · जीरा | زیرہ.
• Net Weight: 100g · SKU: PP-WS-001-100G.
• Batch: PPWS001080626B01 · MFG / EXP dates.
• Storage line · PansariPoint.com.

• Whole Spices / साबुत मसाले / ثابت مصالحے.
• Powder Spices / पाउडर मसाले / پاؤڈر مصالحے.
• Ready Masala Mix / रेडी मसाला मिक्स / ریڈی مصالحہ مکس.
• Nuts & Dry Fruits / मेवा और ड्राई फ्रूट्स / میوہ جات.
• Seeds / बीज / بیج.
• Herbs & Wellness / जड़ी बूटी और वेलनेस / جڑی بوٹیاں اور صحت.
• Oils & Ghee / तेल और घी / تیل اور گھی.
• Pulses & Lentils / दालें / دالیں.
• Rice & Flour / चावल और आटा / چاول اور آٹا.
• Tea & Coffee / चाय और कॉफी / چائے اور کافی.
• Pickles & Sauces / अचार और सॉस / اچار اور ساس.
• Snacks & Papad / स्नैक्स और पापड़ / نمکین اور پاپڑ.
• Gift Packs / गिफ्ट पैक / گفٹ پیکس.
• Bulk Packs / बल्क पैक / بلک پیکس.

File naming

• Format: SKU_ProductName_Size.jpg.
• Example: PP-WS-001-100G_Cumin-Seeds_100g.jpg.
• Example: PP-PS-041-100G_Turmeric-Powder_100g.jpg.
• Example: PP-ND-121-250G_Almonds_250g.jpg.

Generation prompts

• Loose: realistic premium photo of [Product] in a clean wooden bowl with some loose product around, natural kitchen background, soft light, 4K, no text, no logo.
• Packed: realistic premium PansariPoint pouch pack of [Product], front-facing, green and deep red theme, modern food packaging, studio lighting, 4K.
• Gift Box: luxury PansariPoint gift box of [Product Type], green-red-gold theme, elegant arrangement, professional studio lighting, 4K.

Quality rules for every photo

• Clean background and accurate color.
• No misleading visuals or fake claims.
• No unapproved medical claims.
• Consistent style across website and app.
• Premium lighting; English-Hindi-Urdu name added in design layer.

Quality grades

• Premium — best quality and appearance; for gift packs and premium customers.
• Standard — good daily-use quality for regular home customers.
• Economy — affordable quality with value pricing for bulk and budget buyers.

Product status values

• Active, Inactive, Out of Stock, Coming Soon, Discontinued.
• Seasonal, Bulk Only, Online Only, Shop Only.

Safety notes

• Store in a cool, dry place; keep airtight after opening.
• Use a dry spoon only; do not use if pack is damaged.
• Check expiry date before use; keep away from moisture.
• For culinary use only; keep out of reach of small children where applicable.

Allergy advisory

• EN: Contains nuts. May contain traces of peanuts, sesame, gluten or other allergens depending on packing facility.
• HI: इसमें नट्स हो सकते हैं। पैकिंग सुविधा के अनुसार मूंगफली, तिल, ग्लूटेन या अन्य एलर्जी तत्वों के अंश हो सकते हैं।
• UR: اس میں نٹس شامل ہو سکتے ہیں۔ پیکنگ سہولت کے مطابق مونگ پھلی، تل، گلوٹن یا دیگر الرجی اجزاء کے آثار ہو سکتے ہیں۔

QR purposes on packaging

• Product details, recipe videos, reorder, feedback.
• WhatsApp support, quality complaint, loyalty registration.
• PansariPoint.com product page, franchise inquiry, bulk order inquiry.

Customer care line

• Visit: PansariPoint.com — WhatsApp / Mobile / Email.
• Promise: serve customers with quality, service and fair price.

• Product ID, SKU, Barcode.
• Product Name English / Hindi / Urdu.
• Category, Subcategory, Category Code, Brand, Product Type.
• Pack Size, Unit, Grade.
• Country of Origin, Supplier Name, Supplier Code.
• Cost Price, Selling Price, Wholesale Price, Franchise Price.
• VAT Status (Taxable / Exempt / Zero-rated).
• Opening Stock, Current Stock, Minimum Stock, Maximum Stock, Reorder Level.
• Shelf Location, Warehouse Location.
• Batch No., MFG Date, EXP Date, Shelf Life.
• Storage Instruction, Allergy Note.
• Product Image File.
• Website Status, App Status, Shop Status, B2B Status, Franchise Status.
• Quality Score, Product Description.
• SEO Title, SEO Keywords, Notes.

Sample rows

• 001 · PP-WS-001-100G · Cumin Seeds · जीरा · زیرہ · Whole Spices · 100g · A1-R1-S1.
• 041 · PP-PS-041-100G · Turmeric Powder · हल्दी पाउडर · ہلدی پاؤڈر · Powder Spices · 100g · A2-R1-S1.
• 081 · PP-BM-081-100G · Biryani Masala · बिरयानी मसाला · بریانی مصالحہ · Blended Masala · 100g · A3-R1-S1.
• 121 · PP-ND-121-250G · Almonds · बादाम · بادام · Nuts & Dry Fruits · 250g · B1-R1-S1.
• 201 · PP-OL-201-1L · Mustard Oil · सरसों का तेल · سرسوں کا تیل · Oils · 1L · C1-R1-S1.
• 411 · PP-GP-411-1KG · Premium Dry Fruit Gift Box · 1kg · F1-R1-S1.

Shop zones

• A1 Whole Spices · A2 Powder Spices · A3 Blended Masala.
• B1 Nuts & Dry Fruits · B2 Seeds · B3 Premium Gift Packs.
• C1 Oils & Ghee · C2 Pulses & Lentils · C3 Rice, Flour & Grains.
• D1 Herbs & Wellness · D2 Tea & Coffee · D3 Sweeteners & Baking.
• E1 Pickles, Pastes & Sauces · E2 Ready Mixes · E3 Snacks & Papad.
• F1 Kitchen Essentials · F2 Cleaning & Home Support · F3 Monthly Boxes / Combos.

Warehouse zones

• WH-A Spices · WH-B Nuts & Dry Fruits · WH-C Oils & Ghee.
• WH-D Pulses, Rice, Flour · WH-E Herbs & Wellness · WH-F Gift Packs.
• WH-G Packaging Material · WH-H Returns / Hold Area.
• WH-QC Quality Check Area · WH-DIS Dispatch Area.

Front entrance area

• New arrivals, festival offers, premium dry fruit gift boxes.
• Best-selling masalas, family kitchen boxes, online order QR.
• Franchise inquiry display, monthly offer basket.

Right side shelves (high demand)

• Whole spices, powder spices, ready masala mixes.
• Daily cooking items and fast-moving packs.

Left side shelves (premium / visual)

• Nuts, dry fruits, dates, gift boxes, seeds, wellness packs.

Middle gondola (bulk / family)

• Pulses, rice, flour, grains and monthly kitchen boxes.

Back wall shelves (heavier / slow-moving)

• Oils, ghee, pickles, sauces, cleaning products and bulk packs.

Billing counter (impulse)

• Small dry fruit packs, mukhwas, mouth fresheners.
• Small chocolate items, saffron, cardamom, premium small packs.
• Loyalty registration QR code.

Main menu

• Home, Shop.
• Whole Spices, Powder Spices, Ready Masala Mix.
• Nuts & Dry Fruits, Herbs & Wellness.
• Oils & Ghee, Pulses & Lentils, Rice/Flour/Grains.
• Tea & Coffee, Pickles & Sauces, Snacks & Papad.
• Gift Packs, Bulk Orders, Franchise.
• Monthly Boxes, Offers, About Us, Contact Us.

Subcategories — examples

• Whole Spices: Seeds Spices, Whole Chilies, Premium, Indian, Arabic, Aromatics.
• Powder Spices: Daily, Chili, Salt & Seasoning, Herbal, Premium.
• Ready Masala: Biryani, Chicken/Meat, Vegetarian, Street Food, Arabic, BBQ, Tea.
• Nuts: Almonds, Cashews, Pistachios, Walnuts, Raisins, Dates, Figs, Mixed, Roasted, Premium.
• Herbs: Dry Herbs, Herbal Powders, Herbal Tea, Wellness Seeds, Traditional, Wellness Mix.
• Oils: Cooking, Premium, Ghee, Traditional, Health.
• Gift Packs: Dry Fruit Boxes, Dates Boxes, Festival, Corporate, Wellness, Premium Spice.

Product filters

• Category, brand, pack size, price range, grade.
• Country of origin, organic (if certified), fresh arrival, best seller, offers.
• Bulk available, gift pack, vegetarian, vegan (if applicable).
• Gluten-free / no added color / no preservative — only if verified.
• Subscription available.

Website product card

• Image · English name · Hindi/Urdu name.
• Pack size · price · rating.
• Buttons: Add to Cart / Buy Now / WhatsApp Order.

App product card (compact)

• Image · Name (EN) · Hindi | Urdu · Size — AED ___ · Add +.

Product page sections

• Photo, names (EN/HI/UR), price, pack-size selector.
• Add to cart, WhatsApp order.
• Short description, uses, storage instructions, ingredients.
• Origin, allergy note, delivery information, return policy.
• Customer reviews, related products, frequently bought together.

Frequently bought together — examples

• Cumin Seeds → Coriander Powder, Turmeric Powder, Red Chili Powder, Garam Masala, Mustard Seeds.
• Biryani Masala → Basmati Rice, Saffron, Fried Onion, Bay Leaves, Cinnamon.
• Almonds → Cashews, Pistachios, Raisins, Dates, Mixed Nuts.
• Tea Masala → Tea Leaves, Sugar, Cardamom, Ginger Powder, Saffron.

• Handle, Title, Body HTML, Vendor, Product Category, Type, Tags, Published.
• Option1 Name, Option1 Value.
• Variant SKU, Variant Barcode, Variant Price, Variant Compare At Price.
• Variant Inventory Qty, Variant Inventory Policy, Variant Fulfillment Service.
• Variant Requires Shipping, Variant Taxable.
• Image Src, Image Alt Text.
• SEO Title, SEO Description, Status.

Sample upload row

• Handle: cumin-seeds.
• Title: Cumin Seeds / जीरा / زیرہ.
• Vendor: PansariPoint · Type: Whole Spices.
• Tags: cumin, jeera, zeera, whole spices, pansaripoint.
• Option1: Size = 100g · SKU: PP-WS-001-100G · Barcode: 629010011001.
• SEO Title: Buy Cumin Seeds Online in Dubai.
• SEO Description: Buy fresh cumin seeds from PansariPoint.com. Clean packed, fresh aroma, fast delivery.
• Status: Active.

Reorder formula

• Reorder Level = Average Daily Sales × Supplier Lead Time Days + Safety Stock.
• Example: 10 packs/day × 7 days + 30 safety = reorder at 100 packs.

Minimum stock guidelines

• Fast-moving masalas: 15–30 days stock.
• Slow-moving spices: 30–45 days stock.
• Premium dry fruits: 15–20 days stock.
• Oils and ghee: 15–30 days stock.
• Rice / flour / dal: 20–30 days stock.
• Imported items: 45–60 days stock.
• Festival items: 60–90 days before festival.
• Gift packs: seasonal planning.

Franchisee must NOT

• Buy from any unapproved supplier.
• Sell fake PansariPoint branded products.
• Change product packaging or quality grade without approval.
• Change selling price without approval.
• Sell expired or damaged products.
• Use wrong product photos online.
• Misuse customer data.
• Misuse the PansariPoint trademark.

Master system per product

• Name, image, English/Hindi/Urdu names.
• SKU, barcode, batch number, pack size.
• Category, shelf location, warehouse location.
• Supplier, cost, sale price, quality score, expiry date, stock level.
• Website status, app status, franchise status, B2B status.